Refund policy

HOW TO RETURN

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Please do not send your purchase back to the manufacturer.

• To complete your return, we require a receipt or proof of purchase.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• If you no longer have the original packaging, you can return your order using any other packaging, as long as it is sealed correctly to avoid losing the item(s).
• BARE JAPAN items must be returned in their sealed original packaging and in its original condition.
• Write the shipping address on your package clearly.
• Remember that if you are returning a product, you must first reuqest & complete the return request form.
• If you wish to modify or cancel your return request, please contact us so that we can process it.
• Remember that you must always send the item(s) you wish to return within 5 days, before the return period expires. If you have requested a return and it has not been processed correctly, please contact us so that we can help you try again.

Non-returnable items:

• Gift cards
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 14 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@barejapan.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@barejapan.com and send your item to: 7 Straits View, Marina One East Tower, Unit #05-01, Singapore 018936.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

7 Straits View, Marina One East Tower, Unit #05-01, Singapore 018936.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

E-GIFT CARD REFUND POLICY

E-Gift cards are NON-REFUNDABLE.

Refund requests will only be considered, at Bare Japan's discretion, for the following scenarios -

• E-Gift Card(s) delivered was defective and is not usable
• Incorrect E-gift card was delivered